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How to automatically assign client to each service desk ticket for SaaS B2B

Igor L
Igor L
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November 14, 2023

Hi there, hope you are well.
I have an SaaS B2B product and use Jira Servise Desk for help center.
I have multiple customers(organisations) with multiple users for each customer.
I allow them to create new issues on the customer portal.
But I don't know how to sort the issues by customer organisations automatically.
I'm pretty sure it's quire common scenario.
Thank you in advance

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Igor L
Igor L
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November 28, 2023

Anybody? 

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Jira Service Management
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

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