How to auto Assign a specific component when a service request is selected

[Joao Borges]

Hi there

How could I auto assign a component to a specific service request

Steps:

1. User will login to the portal
2. Select JSM 
3. Select one of the Service Request, for example "FTP REQUEST"
4. Inside of FTP Request, we will  a few options
   1. New FTP Connection ( 1 component assign to it)
   2. Request a FTP Update ( Another component assigned to it )
   3. FTP Failure (3rd component assigned to it)
5. Depends on the users choice, request will have an component assigned to it automatically

Thanks for the help in advance 

[Jack Brickey]

Setup Automation for this. Here is the documentation that might assist - add-and-configure-automation-rules 

basically…

trigger - issue created

conditions - if/else on the request type

action - set component