How to assign ticket automatically to available agents

[Anna Nguyen]

Hi everyone,

Please help me this case:

How to assign ticket automatically to available agents (like omni channel). It means that when agent A is handling the ticket 1, then the incoming ticket will be auto assigned to agent B, and keep going on like that to the next agents.

Thanks

[Rilwan Ahmed · Accepted solution]

Hi @Anna Nguyen ,

Welcome to the community !!

 You can make use of Balanced workload method for assigning tickets in automation rule. More details about it is in https://confluence.atlassian.com/jirakb/jira-automation-rule-to-auto-assign-issues-based-on-role-or-group-1384127370.html

[Anna Nguyen]

Thanks a lot @Rilwan Ahmed

This is exactly what I need now