The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)
do you want to add the team member as a JSM Agent?
The team member needs to have an Agent license. An Org/Site/User Access Admin can add the User to the product access group which per default would be the Jira Servicemanagement Users group. You then need to go into the project settings > People > Add People > Choose the team member and add them to the "Service Desk Team" Role
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.