I am trying to create a new queue for my sales requests coming in JSM. However, by default they get added to Service requests. I tried adding a new queue but the queue gets added to Service requests only.
I want to add a new tab/queue below below Service requests, Incidents, Problems and Change.
Is it possible?
Hi Atul !
The ITSM project template works slightly differently to other JSM templates. Requests that come in get automatically filtered to a particular ITSM practice type (i.e. service request / incident / change or problem) depending on the request type and its mapping . You can create a new request type and map it to whichever ITSM practice/category you need from project settings > request types.
does this help?
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