How to Delete Customer in JSM?

[Jerrel]

I’ve added my personal email to JSM for testing purposes. However, when I try to delete the customer, the Delete button is missing under Actions.

I noticed that under Organization, each organization does have a delete button. Could this be an issue within JSM, or am I overlooking something?

Thanks for your help!

[Staffan Redelius · Accepted solution]

Hi @Jerrel and welcome to the Community!

All users in Atlassian are global and managed by the Organization admin. JSM-customers are regarded as non-licensed users with limited access.

It is possible to revoke access or delete a JSM-customer but you need to have the Org-admin permission to do that sp contact your org admin to sort this out.

If you are the org-admin follow these steps:

1. Go to Administration and choose the organisation you want to manage
2. Go to Directory -> Users
3. Search for the profile you want to manage
4. Choose to 'Revoke access' or 'Delete' the user

Let me know if this helps!

Best regards,
/Staffan

[Jerrel]

I'm the org-admin luckily. However, the user that I created is not in the list of users (also not without the filter).

[Jerrel]

Think I found it. It is here:

1. admin.atlassian.com
2. Apps > Sites > Select the site
3. Customer Service Management > Portal-only customers
4. This shows the list of portal-only customers which you can delete

[Marc -Devoteam-]

Hi @Jerrel 

Welcome to the community.

This is indeed the place where customers are managed, and per site.