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How to Apply Bold Text Formatting to Smart Values in Canned Responses

How to Apply Bold Text Formatting to Smart Values in Canned Responses

I want to apply bold text formatting to smart values in canned responses. What is the syntax to do this? I have tried the syntax in the attached screenshot (along with a few other options including $ and * *, but none of these worked.

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I have the same request or issue. I'm not sure it's a bug that should be reported.

Our specific case is when we ask users to visit our servicedesk in person (for hardware issues) we add a sentence to tell them to mention their ticket number. Something like

Please visit our on-campus servicedesk and mention your ticket number: {{issueKey}}

I know, ticket number can be found in the e-mail subject, but this sentence helps us work as a team on the same issues. Making the ticket-number bold hopefully increase the number of users actually mentioning the ticket, but also it's easier for them to find when looking it up.

So, I don't have an actual answer but I'm following this topic.

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Hi @Chad Rast

You can click on a smart value and apply 'Heading 4' text style.

Screenshot 2025-01-06 at 18.33.35.png

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Hi Iryna, this doesn't allow bold to be applied to the output either. See the results of this test when Heading 4 is applied to {issueAssignee} (in this case it's Nora Nasr). Text size is applied, but bold is not.

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Welcome to the community, @Chad Rast

I believe you mentioned it but it should be the * *.

*{{issue.Assignee}}*

You can use this as reference,
https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=texteffects

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Hi Christopher, thanks for this information. The link was exactly what I wanted earlier, but could not find despite multiple searches.

Anyway unfortunately this does not work as a solution. When I wrap a smart field in * * like this: *{issueAssignee}* it does change style to indicate it has accepted the formatting, however this prevents the creation/saving of the canned response:

Any other ideas?

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How to Apply Bold Text Formatting to Smart Values in Canned Responses

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