How do you include custom field data in email automation rule

[blake_hametner]

Hello!

I have a project in Jira Service management that use a User submitted form to create issue. 

Questions in the form are linked to custom fields that I have created. I am trying to set up a rule that when the form is submitted the data entered in those custom fields is included in the body of the email. 

Example: 

Form field:

ORG-ID: (text box)

I created a custom field name "ORG-ID" and linked it o the form field

When I try to use the follow in the email body to display the data in that custom field, nothing displays.

Org-ID: {{ORG-ID}}

Any help would be amazing! 

[Mikael Sandberg]

Are you using automation to send the email or are you referring to the customer notification? If it is an automation then you have use {{issue.ORG-ID}} in the email body.