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How do you create a SLA for updates

albert_pinto
albert_pinto
Contributor
August 15, 2021

I would like to create a new SLA, that my L1 severity cases are updated every 8 hours and my L2 cases every 16 hours and the rest it does not matter. Could somebody give guidance on how this can be done in JSM?

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Jack Brickey
Jack Brickey
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August 15, 2021

Below is an example that you could model yours after…
38AEB0E2-ED58-47B0-B329-B993C11A0E91.jpeg

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