How do i delete a field in a request form?

[Jerrod Hoaas]

There is a help article specifically for this, and it says to click an X that pops up when the field is selected, but on my screen there is NO X.  There is a weird barely visible oval under the field when its selected, but i cannot click on it or anything--im assuming thats where the X is supposed to be?

[Jack Brickey · Accepted solution]

Hi @Jerrod Hoaas , I wonder if you could provide a screenshot on what you specifically are looking at. Also a link to the help article would be useful as well.

[Jerrod Hoaas]

here is one of the articles:  https://support.atlassian.com/jira-service-management-cloud/docs/add-or-remove-available-fields-from-a-request-type/

I just want to be able to delete some of the fields that are not required. (like cost center in the image).

[Jack Brickey]

So I think that the image is from the recent integration of Proforma forms while the link is to the legacy forms in JSM.

While I have not how do opportunity yet to use the new forms feature here is a document that my assist you in modifying the form that you have illustrated above - create-or-edit-a-form 

Let me know if this helps resolve the issue or not.

[Jerrod Hoaas]

This was the correctly article i was looking for, thanks!  It is literally as simple as selecting the field and pressing the delete button on the keyboard!  Wish they would note that somewhere on the page.

[Jack Brickey]

yep. this new Forms rollout is a bit rough around the edges due to its overlap with legacy. reminds me of the existence of two automations.