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How do I make knowledge base articles open in confluence instead of inside the service desk portal

How do I make knowledge base articles open in confluence instead of inside the service desk portal

When a customer searches the knowledge base from the portal and clicks on the link, the customer is shown the article inside of jira service desk. We would like the article to open in confluence.

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@Ken Brennan, that isn't possible. The customer would need to have a license for Confluence for that to happen. Even if they did, JSD doesn't work that way.

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When we first set it up it worked that way and now it stopped.

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How do I make knowledge base articles open in confluence instead of inside the service desk portal

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