Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

How do I make a field required before Closing Ticket

quentin_arnold
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 12, 2025

Hello I am looking to find out how to have a required custom field before closing a ticket. I have created the custom field (called Serial Number) and have added to the project. However I would like to make it required to input the serial number field before closing.

1 answer

2 votes
Walter Buggenhout
Community Champion
May 12, 2025

Hi @quentin_arnold and welcome to the Community!

The technique is slightly different in team managed vs company managed projects, but in both cases you would resolve this in your workflow settings.

In a team managed project, add a workflow rule to the transition to done. In this example, I used the description field to add a 'restrict to when a field is a specific value' rule, which in your case would be Serial Number instead:

Screenshot 2025-05-13 at 06.03.15.png

In a company managed project, you would use a Fields required validator on the transition to done.

The benefit of workflows in a company managed project is that you can also add a screen to the transition that has your field on it, so the user can actually update the field while executing the transition. Team managed projects do not support transition screens.

Hope this helps!

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events