How do I give my team quick access to answers for regular questions?

Hi,

I'm brand new to Jira - IT just gave me access and no detail about how to set up a project properly. I've managed to get my project created and then an end user input set of questions. The bit I'm struggling with, and I'm sure I've seen it somewhere, is when I want to add a quick link/standard response to certain questions. For example, one of the options for submission is 'Creating a new SOP' and the answer will always be a copy of the SOP template and the WI that shows the user how to do it. I want this to be available every time this issue comes through....how do I do that?

Thanks in advance everyone