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How Can I Configure Default Canned Response

Rabia S_
Rabia S_
Contributor
February 27, 2023

Hi everyone!

We upgraded Jira Service Management to 4.20.11 version and saw a option under issue's comment. This a select list about canned response. But I can't find to configure place. Previously we used canned response and configure but we didn't have select list.

Where can I configure default option or add new options?

Canned Response.jpgThanks,

Good days to all.

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Rabia S_
Rabia S_
Contributor
April 28, 2023

It was resolve with Scriptrunner Configurations.

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Václav Vašek
Václav Vašek
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June 21, 2023

Hi,

Can you describe how? Thanks

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Rabia S_
Rabia S_
Contributor
June 21, 2023

Hi,

Yes, I can.

Administration Settings > Manage Apps > Scriptrunner > Browse > Service Desk Template Comments (You should set Disable)

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