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Welcome to the community. It seems that adding image against FORM is only available for Jira/JSM server env currently and it is still a new feature to be implemented. It is not yet a feature for the cloud side yet.
I would recommend you to contact Atlassian Support (https://support.atlassian.com) to obtain further updates on this functionality.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
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