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How do I get all Jira notifications as a reporter? I don't receieve any updates?

Joseph Marafioti
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 5, 2024

As a reporter I should get all updates to that ticket, but I don't receive any even though my notification settings seem are all selected.

To add and confirm:

- I do receive notifications via email if I have a comment with my name tagged in it

- and there's nothing that appears in my spam folder

Jotra.png 

 

2 answers

1 vote
YY Brother
Community Champion
June 5, 2024

Hi @Joseph Marafioti 

Welcome to our Community.

It seems you're using JSM. In JSM, the reporter is taken as a customer. There's a customer notification configuration in JSM Project Setting, which will tell you what events/scenarios will notify the customer/reporter.

Hope it helps & Thanks

YY哥

0 votes
Igor Stojkovic
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 3, 2024

Hey Joseph,

Please check the documentation regarding setup of notifications for JSM:

https://support.atlassian.com/jira-service-management-cloud/docs/set-up-notifications-for-your-customers-and-team/ 

Regards,

Igor

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