How do I enable virtual assistant?

[AJ Durrani]

I upgraded my standard account to premium trial account to try out the virtual assistant for chatting with customers. Despite reading many articles, I cannot find a way to enable it. Has anyone found a solution?

[Marc - Devoteam]

Hi @AJ Durrani 

Welcome to the community.

You will need a premium subscription, as you mentioned and need to have AI enabled in your instance.

See the link provided by @Matteo Vecchiato 

Here is some more documentation on setting up a VA, https://support.atlassian.com/jira-service-management-cloud/docs/set-up-your-virtual-agent-in-jira-service-management/ 

[Matteo Vecchiato]

Hi @AJ Durrani ,

Welcome to Atlassian community and thank you for your question.

Try following this tutorial: https://support.atlassian.com/organization-administration/docs/activate-atlassian-intelligence-for-products/ 

Regards