How do I enable live chat for customers outside of my internal organization?

recently it was released in March so that unpaid Atlassian accounts with customer role can access in JSM but as mentioned below CSM is for external accounts. https://community.atlassian.com/forums/JSM-News-Discussions-articles/It-s-a-Rovo-roundup-Agent-releases-that-make-self-service-use/ba-p/3204587

Here’s the JAC ticket link and the comment I’m getting this from: https://jira.atlassian.com/browse/ROVO-119

Appreciate your feedback on this topic, we understand the importance of this feature update. We’re actively building a solution for unlicensed Atlassian Account users of JSM.

• Today, Rovo agents can be used in JSM Portals by all help seekers with an Atlassian Account and a paid seat for a Standard, Premium or Enterprise edition of any Atlassian product. For now, the Rovo agent Portal widget requires a paid seat.

• We are building the ability for all JSM help seekers with Atlassian Accounts to access Rovo agents in service channels – even those that do not have a paid seat. This includes JSM Portals and, very soon, JSM Help Centers too (https://jira.atlassian.com/browse/ROVO-46). We'll share updates here as we progress.

• For external service use cases (e.g. customer support, B2B partner support), we recommend using Rovo CSM Agents in the CSM app (https://www.atlassian.com/software/customer-service-management). Built from the ground up for external users, the CSM app supports non-Atlassian Accounts users (including anonymous users), automated ticket handoff, and engagement via channels like the support site or as an embedded experience in your own websites and apps.

• We’re also working on a separate solution that will allow users to access the full capabilities of Rovo (including proactive knowledge discovery across connected data sources, and building and working with agents) without needing a full Atlassian license. (https://jira.atlassian.com/browse/ROVO-552#)