How do I add my company logo to the customer notification email template as part of a signature?

[Mark K]

How do I add my company logo to the customer notification email template as part of a signature?

I did have it linked to an image held on our website, but this is no longer working. I can see the image in the rendered example, but when I send a sample email to myself, I can't see it.

[Arkadiusz Wroblewski]

Hello @Mark K 

You can’t upload a logo directly into the email template in JSM Cloud.

The supported options are:

Portal logo → set it under Channels & self service → Portal. This logo is also used in customer notifications.

Custom HTML → you can add an <img> tag, but the image must be hosted on a public URL.

If it shows in preview but not in the actual email, it’s usually because:

- the image isn’t publicly accessible

- the host blocks external access (hotlinking)

- or the mail client blocks external images

So I’d recommend using the portal logo as the most reliable approach