How can we report abuse?

[Nicolas Christin]

There is a Jira Service Management account that is used to send emails for a crypto scam. They are opening tickets using scrapped emails, which results in an email being sent to the victims with a body of their choice (the text of the ticket,  which points to the scam).

How can I report this account?

[Nic Brough -Adaptavist- · Accepted solution]

Welcome to the Atlassian Community!

Forward one of the emails to abuse@atlassian.com ;  There's no need to write any explanation on it, just forward it unchanged.  The code that reads those emails will add the abusive site to the list of sites Atlassian check for abuse automatically.  It should be shut down within a couple of days.

[petrovi4]

Just allow me to leave this spam projects! Just do you work according GDPR, which you should to do! Is this a rocket science for atlassian developers and managers?

[Nic Brough -Adaptavist-]

Yes, Atlassian stuff does work within GDPR.  The abusers do not.

It's a breach of many compliance and regulation laws to allow people to remove themselves from systems, and GDPR allows for that.

[atul-ashok]

Hi @Nic Brough -Adaptavist-, I was added to a project on Jira Service Management today, similar to the original post here regarding a crypto scam. Should I forward only the invite email to abuse@atlassian.com or should I add the project URL as well?

[Nic Brough -Adaptavist-]

Just send the email, whole, with no edits to abuse@atlassian.com - you can add detail if you want, but there is no need to, the abuse team look at everything.