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How can users view each other's JSD Requests in the Customer Portal?

Pete Schiller
Pete Schiller
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August 18, 2021

I am trying to set up a group to allow all portal user with in a project to see each other's tickets.  In the portal itself, at the top there is a "requests" button that splits into 2 choice's "Created by Me" and "All".  How do i set it up to all users to see each other's tickets when they select "all" in that project?

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Jack Brickey
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August 18, 2021

Consider making use of Organizations. If you add users under a given organization then JSM provides the mechanism to share issues for all users under that organization. add-an-organization-to-a-service-project 

Please also reference the sharing options under project settings > customer permissions.

2021-08-18_14-04-30.jpg

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