How can I optimize field selection in emails ?

[Sai Prasad]

I need help adding the sender's name or email to an automatic reply email. Can you help me figure out how to do this ?

Attached the image of my requirements.

[Rudy Holtkamp]

Hi @Sai Prasad ,

With Jira automation you can use smart values. In your case:

{{issue.Customer Email ID}}

In Jira automation the action will look like this:

[Sai Prasad]

Hi @Rudy Holtkamp 

Thank you for the quick response.

I'm getting notifications (image attached) from JIRA when a customer writes an email. However, the notifications don't include the customer's name or email. Is there a way to add this information to the notification?

Please advise.

[Rudy Holtkamp]

When a customer comment is made or a customer created an issue, you can send an email via an automation rule. I'm not aware that you can change the default Jira email.