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How can I display all tickets if Impact and Urgency have no value yet?

Konstantin Löscher
Konstantin Löscher
June 8, 2022

Hello,

I have the problem that I would like to filter my tickets, I want a filter in which all tickets appear that have no assignment impact and urgency.

It doesn't work with != or not in , anyone have a suggestion?

Best regards

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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June 8, 2022

You're looking for empty fields (ones with nothing set), so I'd suggest either

Impact is empty and Urgency is empty

Impact is empty or Urgency is empty

The first will find issues where both are unset, the second issues where either is unset.

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1 vote
Alex Koxaras -Relational-
Alex Koxaras -Relational-
Community Champion
June 8, 2022

Hi @Konstantin Löscher 

Can you please share you full JQL with us?

In addition, can you please clarify what type of fields are Impact and Urgency and what values do they take?

Finally can you confirm that at least 1-2 issues have values on these fields?

Alex

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Konstantin Löscher
Konstantin Löscher
June 8, 2022

(Impact != "Extensive / Widespread" OR Impact != "Minor / Localized" OR Impact != "Moderate / Limited" OR Impact != "Significant / Large") AND (Urgency != Critical OR Urgency != High OR Urgency != Low OR Urgency != Medium)

Unbenannt4.PNG

 

all will be displayed that has no value in both fields

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Konstantin Löscher
Konstantin Löscher
June 8, 2022

Thank You,

Impact is empty or Urgency is empty

Thats is the solution 

Reply
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