How are assets charged?

[Bárbara Adorni Pedrão]

Hello, the client will need to include JSM Assets, however this tool is not included in the quote, as the client will need to subscribe to JSM Assets directly through the Atlassian Administration/Billing website.

How is this tool charged? Would it be sent monthly or an annual invoice to us, the account holder, or directly to the client?

[Dirk Ronsmans]

Hi @Bárbara Adorni Pedrão ,

Assets (while also being a platform app) is part of a JSM Premium subscription.

If you have that, Assets is included with 50.000 objects.

Should the client go over that 50K limit, they will be charged consumpation based. (however, normally there is a grace period to clean up first)

So, Assets is not billed seperatly, it's part of the JSM Premium subscription.

[Bárbara Adorni Pedrão]

Got it! Thank you so much for the explanation, it helped a lot.
As "objects," would that be the assets/plugins?

In this case, the client will need to include "Feshservice" (Freshservice to Jira Service Management Import | Atlassian Marketplace) which would be an object, right?

Do we consider the asset as a whole, or would it be each individual user of that asset?

[John Funk]

No, it would be objects under the schema inside of Assets. For example if the Schema were hardware and contained laptops, it would be the number of laptops that you have. That's an object. Or monitors, or employees, etc. It's the detailed item/object. 

[Dirk Ronsmans]

Indeed @Bárbara Adorni Pedrão ,

A general hierarchy would be:

• Assets "Module"
  • Schema (e.g. Hardware)
    • Object Type (e.g. Laptops)
      • Object (eg. HW-XXXXX)
    • Object Type (Servers)
      • Object ( HW-XXXXX)
  • Schema (e.g. People)
    • Object Type (Employees)
      • Object ( John Doe)

You can create as many schema's that you want but the lowest part (the object) those are capped at 50K unless you pay extra.

If you are familiar with relational databases you could see things like

• Assets = Your SQL Server
• Schema = a Database
• Object Type = a Table
• Object = a Record in the table