How To Disable rating function
Antonia
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When our customers create a work item in the Help Center and we close it, they receive an evaluation function via email. How can this be disabled?
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2 accepted
Gee Espiritu
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Hello @Antonia
You may go to your Space Settings, and then navigate to Request Management > Customer Satisfaction. From there, you can disable the "Collect CSAT feedback" option.
Antonia
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
Susan Waldrip
Community Champion
Hi @Antonia , Have you checked your project settings? Go to Project settings > Request Management > Customer satisfaction and toggle the "Collect satisfaction (CSAT) feedback" switch to OFF.
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