Hide Status Names

[David Lloyd]

I have a form that employees will fill out, then based on the information they submit the status will be changed, i need to hide the name of the status from the reporter, or person who filled out the form, how do I do this?

[Hana Kučerová]

Hi @David Lloyd ,

to hide or change status names in JSM from the customer portal, you can rename the workflow status to appear as something else to the customer:

https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-workflow-statuses-for-a-request-type/

[David Lloyd]

HI Thanks for your reply but I dont see that option in my UI.

[Hana Kučerová]

Hi @David Lloyd ,

this configuration is located in the detail of the request type.