Help Center settings

I want to add a new portal to the main Help Center. Where were the settings moved to?

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Hello @Super Diego

Im not Sure which setting you actually mean, but indeed, some of settings are available only to Premium

Create and manage help centers | Jira Service Management Cloud | Atlassian Support

Best,

Arek🤠

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Screenshot 2026-08-26 at 14.14.50.png

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Hi @Super Diego

@Arkadiusz Wroblewski is correct.

Multiple Help Center is only from Premium and Enterprise JSM, it has always the case that only these plans have this option.

Based on

Create and manage help centers | Jira Service Management Cloud | Atlassian Support

I might be your Org admin has downgraded JSM from Premium to Standard.

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1 vote

Hi @Super Diego

It's still on the top right for me

2026-08-26 12_13_10-Greenshot image editor.png

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Thanks, Christopher.

Is it under Edit page layout? I used to be able to access that option, but now it says "Premium".

I think our company is not paying premium.

Best,

Diego

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Like • Arkadiusz Wroblewski likes this

To add a portal usually I would go to "Manage topics and portals" where the hidden portals can be made visible and reordered. I'm not sure if this is only available to premium and up unfortunately. One other thing to make sure is the new project you created is a service project/space as those are the only ones that appear on the help center as a portal.

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Heya @Super Diego - always helpful to include a screenshot of what you're seeing (please cover up or remove anything sensitive or internal).

To @Arkadiusz Wroblewski s point, standard is limited to a single help center, but you should be able to add multiple portals.

To clarify - what specifically are you trying to do, and what have you tried? I believe new portals may just appear in standard (since there's only one help center).

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Here is the screenshot

Screenshot 2026-08-26 at 14.14.50.png

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I am trying to add a new portal for a new Project/Space

I created

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