Hola soy nuevo, quiero hacer una interfase de solicitud de tickets internas, algo sencillo, los usuarios hacen la solicitud esta se manda al responsable de atender le llega por correo y se va dando seguimiento por el estatus de autorizada o rechazada
Welcome to the community.
Start by setting up a company managed JSM project and go over the working.
See documentation; https://support.atlassian.com/jira-service-management-cloud/docs/what-is-a-service-project/
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