Getting "user [x] does not exist" message when importing tasks

[Mark Neighbour]

I have a bunch of recurring tasks i import for annual events. One of the fields i import is "assignee". In the past, I have always been able to import this value using username. 

Since we switched to cloud-based Jira, i always get the "user [x] does not exist" error message. I have tried username and first and last name.

Can someone advise on this?

[John Funk · Accepted solution]

Hi Mark,

Try using either the email address of the user (the one used by Jira) or the Account ID of the user.

[Mark Neighbour]

Thanks John, email addresses worked.

BTW, where do you find account IDs?

[John Funk]

Great! Glad to hear that worked. 

To see the account ID, go to Settings > User Management

Select a user. In the URL it is a long string of characters. Something like:

users/60d2431fdeecef006af21c1e

it's the part after users/