Getting SLA's off from Change requests

Hi there,

Does anyone know if you can get SLA's to not be used on change requests but on all other tickets?

BEst

Claudia

1 answer

0 votes

yes. you can define the goals to exclude change requests. such as...

... and "request type" != "change request"...

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Hi and where would I add this? In the SLA settings?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Hi @John Fedorczyk , yes Project settings > SLAs , click on the SLA of interest and then edit the goal and add to your current goal(s).

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Thanks Jack, I'll give that a try. Thanks.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.