Get information from Slack channel to update the Jira ticket/issue automatically

[Wilson Lima]

Hi everyone, good morning.

Do you know of any way or app/plugin that can get information from a Slack channel and automatically update the correspondent ticket/issue directly on Jira?

Example: I have a channel, #customer-name, where my analysts and customers are. The problem or solution from one ticket is discussed in this channel, but the Jira ticket isn't updated with all this discussion. So, I must rely on the "analyst wish" to register everything after the debate.

If possible, I would like to integrate some kind of software to make this an automatic update without being dependent on the analyst's time and wishes.

Thanks,

Wilson Lima

[زياد زعلان لا احد]

Hello, I'm working on a game project called Fusion Craft, a 3D building and survival game inspired by the world of cubes, but with its own unique ideas and systems. I'm looking for one or more programmers who are passionate about game development and want to help build the project, either as volunteers or as development partners if the project is successful in the future. I have a clear concept for the game and a design document that includes gameplay systems, cities, quests, the building system, and many other details. I need someone to help turn these ideas into a real game using an engine like Godot. If you're interested in participating or would like to know more about the project, I'd be happy to share all the information with you. Thank you for your time. 

[Tomislav Tobijas]

Hi @Wilson Lima ,

I guess Atlassian Assist/Chat (Slack marketplace link) would be what you're looking for when it comes to integrations between JSM and Slack (or MS Teams). Here's a short demo of how these two systems can be synced via Assist: Jira Service Management & Slack 

Basically, we are talking about the synchronization of data and info such as comments or status changes where customers and agents don't need to leave Slack if they don't want to.

Hope this helps.

Cheers,
Tobi

[Wilson Lima]

Thanks Tobi. I will take a look at this and evaluate the solution. 

Cheers,

Wilson