Gadget to have an overview of tickeds by Organization

[Rúna Loftsdóttir]

Hello

I want to add a gadget to manager dashboard that shows tickets by organizations. 

Something like Two dimenstional filter or something else that lists top5 or top 10 organizations.  

[Jack Brickey]

Hi @Rúna Loftsdóttir , unfortunately Organization is not available as an option for Statistic in dashboard gadgets. See JSDCLOUD-13709 . You could consider creating a custom field and use automation to copy the organization into that field then use the custom field in your gadget.

[Mariia_Domska_SaaSJet]

Hi @Rúna Loftsdóttir 👋

Good question — this comes up quite often, especially in JSM environments where organizations are important for reporting.

If you’re open to trying a third-party app, you might want to look at AI Apps Builder. It’s an AI-powered tool that lets you create custom Jira gadgets just by describing what you need in simple English.

For example, you could use something like:

“Create a dashboard gadget that shows the Top 10 organizations by number of open tickets. Display it as a bar chart and allow filtering by project.”

You can refine the result, adjust sorting, add filters, or change the visualization — all through chat.

If you'd like to see how it works in practice, here’s a short video showing AI Apps Builder in action: Building Custom Jira Solutions with AI Apps Builder - Watch Video

I hope it will be helpful. 

[Rúna Loftsdóttir]

ThanX for this info. 

Is this included in the standard version, or would I need to buy Advanced?

[Marlene Kegel - codefortynine]

Hello @Rúna Loftsdóttir,

As mentioned before, native Jira gadgets do not support the organization field yet. 

To show “tickets by organization” (Top 5 / Top 10) on a manager dashboard, you can do this directly on a Jira dashboard with Quick Filters for Jira Dashboards (I work at codefortynine, the vendor of this app).

Option A: Quick Bar Chart

1. Open your dashboard and click Edit > Add gadget.
2. Add Quick Bar Chart.
3. As "Field" pick "Organizations
4. Set Number of Results to 5 or 10 to show the top organizations.
5. Save.

This gives you a clean “Top N organizations” view at a glance.

Option B (table view): Quick Two Dimensional Filter Statistics

Besides that you can add a Quick Controller gadget to your dashboard, that makes these gadgets dynamically filterable, which could also be helpful, if you are handling a lot of data on your dashboards. 

[Danut M _StonikByte_]

Hi @Rúna Loftsdóttir,

Jira does not offer the Organizations field in dashboard gadgets. 

If you are open to use a plugin from Atlassian Marketplace, our Great Gadgets app offers a Pivot Table & Pivot Chart gadget that can display statistics by multiple fields (including Organizations) in form of table, heatmap table or charts of various types. 

Here are some examples:

It is easy to configure. To get a statistics like that, the gadget should be configured like this:

More examples about this gadget (and the many others offered by our app) in the context of JSM can be found in this article: https://community.atlassian.com/forums/App-Central-articles/An-effective-dashboard-for-Service-Desk-and-Customer-Support/ba-p/2360369

Danut.