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Freshdesk GET API not working from automation, but working from Postman

Freshdesk GET API not working from automation, but working from Postman

Hi,

I am trying to connect jira with freshdesk throught an automation rule.

FD provides a GET endpoint for retrieving ticket information when using the proper query.

I am using the query parameter in the GET endpoint, and it works as expected when tested in Postman, but in jira automation I always encounter an error.

GET api:

https://test.freshdesk.com/api/v2/search/tickets?query="tag:%27{{issue.key}}%

I am using the correct headers for content-type and authorization

Error in Jira is:

Your outgoing web request configuration is invalid. Please fix the following errors and try again.

Invalid web request url: https://test.freshdesk.com/api/v2/search/tickets?query="tag:%27KAN-5%27".

Could you help me understand what might be causing this issue?

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HI @Marica S

Welcome to the community.

What if you replace %27 with the right character?

%27 is '

So the call url would be: https://test.freshdesk.com/api/v2/search/tickets?query="tag:'{{issue.key}}'

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Hi @Marc -Devoteam- , thank you for hint, but it is same

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Hi @Marica S

If you use it without '

So the call url would be: https://test.freshdesk.com/api/v2/search/tickets?query="tag:{{issue.key}}

As the error relates that the call is invalid.

So the API on Freshdesk side is telling the call is failing.

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@Marc -Devoteam- same error :/ I tried everything, but problem still exist

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@Marc -Devoteam- I managed to solve it!

the query should look like this:

query=%22tag%3A%27{{issue.key}}%27%22

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Like • Marc -Devoteam- likes this

So the Freshdesk API needs to have special characters in a call converted to HTML encoding.

That's not mentioned :(.

Might be something to raise to them.

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Like • Marica S likes this

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Freshdesk GET API not working from automation, but working from Postman

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