Forms and their SmartValues in Automation

Thank you, I had set the field keys but was struggling to find the templateID.

I was able to get it working on my Manually triggered Automation using the template ID in the location you said.

Should it be able to work without the template ID when using the Forms Submitted trigger? or would I have to put the template ID every time?

{{issue.forms.last.<fieldKey>}}

Hey Sara,

Yeah the 'Forms Submitted' trigger should allow you to use the {{forms}} smart value directly. 

So the format would be: {{forms.last.<fieldkey>}}

Just be aware that the fieldkey is case sensitive (including spaces)!

Thank you Graham that appears to now be working.

So based on this my understanding is that 

where Forms Submitted trigger is used then the format is {{forms.last.<fieldkey>}} with any extra added depending on the type which can be found in Access smart values for forms and form fields | Jira Service Management Cloud | Atlassian Support

However, where any other trigger is used (e.g. manual trigger) the format would then need to be {{issue.forms.<templateID>.last.<fieldKey>}}

Thank you, I appreciate your help!

Yep exactly, the format can modify depending on the type of field (like multi-select etc.), but suffice to say you can only use {{forms.last}} when the trigger is the form being submitted! Glad it's working now :) 

Thank you, I nearly got stuck with updating the existing forms, but submitting a new ticket made the Manual Automation work!

That must mean that it wont update if the form is re-submitted? 

The Manual Automation that now works one was with the TemplateID (as discovered from the other post). Would it be {{forms.last}} or {{issue.forms.last}}

I am still trying to figure out why Forms submitted doesnt work without the TemplateID. I am guessing this would be the solution to get it to show the updated form answers if re-submitted?

In my experience, after you save the automation rule, as long as you submit a new form and any following resubmissions will work with {{issue.forms.last}}. It’s like it works from any new form submissions and on even resubmissions. Hopefully that makes sense it’s hard to explain and I have no clue why it’s this why but that’s just my experience. 

The form template ID I don’t deal with unless I know multiple different forms will be submitted and I want to make sure it looks at the right one. 

That makes sense, as if the config is configured for new submissions, but doesn't update on existing tickets.

The only one that works so far is when I put in the templateID.