Formating email

[Ricardo]

Hi, when a customer (in this case myself )the email that shows up in the ticket system looks like this: 

All the attaching logos and images are blown up and in addition the links are visible. How can I change this? 

[Jack Brickey]

Hi @Ricardo , I believe that the following open JAC issues anre associated with what you are experiencing.

https://jira.atlassian.com/browse/JSDCLOUD-2090 

https://jira.atlassian.com/browse/JSDCLOUD-6037 

[Ricardo]

@Jack Brickey Thank you for the swift reply.

I see. I'm new to Jira, so sorry for the question, but is it so to understand that my issue would fall under In-line images problem?  https://jira.atlassian.com/browse/JSDCLOUD-12462

It seemd that the other issues was pertaining to attachments, but the issues was resolved and a fix deployed, but since I'm still seeing issues with both scaling and duplication of images, then is it something I have to activate in Jira? 

[Jack Brickey]

The issue you are experiencing is with signature logos which come across as attachments. I know that Atlassian has made some changes around better handling of this but to be honest, I'm not in an environment where I have been able to test it for many months. You might wish to reach out to Atlassian support directly to get the latest input.

[Ricardo]

@Jack Brickey Thanks for you help :)