Files attached to the issue won't open - intermittent

[Abishek Shah]

Issue Description:

We are experiencing a localized issue affecting our system, which appears to be related to Jira. The problem persists users are unable to generate a preview of the file attached in Jira issue, like pdf and image file shown in the screenshot. This issue impacts multiple users and PCs across our network, affecting our ability to operate efficiently and disrupting our daily workflow. It is crucial to address it promptly to ensure smooth operations.

Troubleshooting Steps Taken:

1. Initial troubleshooting was performed to rule out common problems.
2. Different browsers were tested to determine if the issue is browser specific.
3. Affected PCs were identified, and basic diagnostics were run.

Impact:

• Multiple PCs and users across our network are affected.
• The issue disrupts our normal operations, requiring a prompt resolution.

Despite these efforts, the issue remains unresolved, necessitating further assistance.

Outcome:

• For some users, switching browsers from Chrome to Edge (and vice versa) temporarily resolves the issue. However, the problem recurs after an unknown period.

We request your expertise to diagnose and resolve this issue as soon as possible. Please help us identify the root cause and suggest measures to mitigate the problem. Let us know if you require any additional information or if there are specific steps, we should follow to assist in resolving this matter efficiently.

Example of similar issue: 

Solved: Files attached to the issue won't open (atlassian.com)