Hi!
We are testing out Jira Servicemanagement and like to built our Incident-Management with it. Our Problem is, that, as far as i understand it, the issue is visible in the customer portal, if the request-channel-type is set.
We´d like our agents to compose the tickets for our customer, apart from the selfservice-portal in jira directly. Now we face the problem, that there seem to be no way to fill this field or attribute. How is this possible? And is there also a way to fill it programmatically via groovy for example?
Thank you very much!
Andi
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