External users unable to save their Share selection in the Request Portal

[Alyssa Humiston]

My external clients (part of an org in our JSM) try to add users to the +Share field and after selecting the user from the drop-down menu, it displays for a few seconds and then disappears.  Our settings in Customer Permissions are allowing the customers to share.  

[Jack Brickey]

Hi @Alyssa Humiston , is this happening to multiple customers and on multiple browsers? What about other JSM projects? If the answers are yes then this might be a bug and should be reported to Atlassian Support.

[Alyssa Humiston]

We only have one customer reporting the issue but I do not believe other customers are trying to use this feature.  I will verify with other customers and check the browsers. 

[Alyssa Humiston]

@Jack Brickey I confirmed with a different customer that the "+Share" function IS working for them.  The customer that it is NOT working for has tried on Chrome and Edge, but now I think it's a set-up with the Organization itself.  Any help would be appreciated!

[Jack Brickey]

If it is one customer then verify that they are indeed in the organization. You could try removing them from the org and re-adding.