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External Portal asking to sign up before submitting a ticket

Andrius Liugas
Andrius Liugas
November 4, 2024

On Friday our external customer portal has started to ask customers to sign up before they submit a ticket. 
Checked the project settings and it still shows that it is an open project and anyone can submit a ticket.

Any ideas?

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Cristian0791
Cristian0791
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November 4, 2024

Hi Andrius,

 

Go to products: Jira Service Management->Customer Access and check if Customers can access and send requests from the portal without logging Customers.png

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Andrius Liugas
Andrius Liugas
November 4, 2024

Good Morning @Cristian0791 , 
This is already ticked and it is still prompting to sign up. pic 2.png

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