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Export of users from "Directory"

Daniel Hubálek
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June 10, 2025

Hi all,

is there a possibility to export "Directory"? I need to export all users with access to customer portal and I cannot find how to export it from ServiceDesk

Thank you and BR,

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Michael Wohlgemuth
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June 10, 2025

Hello, 

i know no way to do that via the directory (doesnt mean there isnt one, i just dont know if there is), but you could find the group you're interested in and use the REST API to get all members of the group. 

https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-groups/#api-rest-api-3-group-member-get

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