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Error with Engaging Trial

Sejun Lee
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 9, 2026

To Whom It May Concern,

While trying to engage and use Jira Service Management, I am met with the below error - is there a set of common solutions to resolve this issue?

screenshot1.png

 

 

1 answer

1 vote
Dexter de Vera
Community Champion
June 9, 2026

Hi @Sejun Lee ,

Have you try to close & reopen your browser, clear data and relogin your account.

There is an incident in JSM but its already resolved yesterday.

Sejun Lee
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 9, 2026

hi @Dexter de Vera - thanks for the prompt response.

I tried those steps and it doesn't seem to work, unfortunately. 

Dexter de Vera
Community Champion
June 9, 2026

Is the link (trial) your trying to access still active?
Will request assistance from the Atlassian Support team.

Sejun Lee
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 9, 2026

thanks @Dexter de Vera , does this link take you to a Home > Jira Service Management "Try it Now" page? after clicking thru, checking the box, and hitting "Next" I am met with the error ("Technical Trouble") page. 

https://home.atlassian.com/o/b0c4ba9a-a979-443d-ae79-cdaf4836e947?cloudId=4448c561-25b6-4b98-bc77-bd6536ea81c3

 

 

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