Email integration with Jira
2 answers
We configured the channel and are using the Jira provided mail address for testing.
@Joseph Chung Yin Shared a screenshot; in our setting page it looks different and for external customer settings we seem to get directed to the Customer Service Management page, who's setting should be shared with JSM if I'm reading correctly.
The settings there are configured to allow customers to create an account, though on the bottom it does say the settings only impact one space (namely our CSM space). For that particular space I wasn't able to test the email channel because I wasn't able to create it, but haven't really dove into that further.
It does feel like that must be the setting, though the question is how I get it to affect our JSM projects and not only the single CSM project.
I agreed with Marc's replies. Here are some additional information for you to check -
Customer Access KB - https://support.atlassian.com/jira-service-management-cloud/docs/how-global-permissions-affect-project-permissions/
Customer Access UI -
Hope this helps.
Best, Joseph
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