Email Templates

[joane.bonghanoy]

Hi, 

Is there a way to create Email Templates (thinking on the lines of repetitive basic troubleshooting steps). Idea is for the Support Team to just choose that template for a particualr issue - make some modifications if and when needed.

[Angélica Luz]

Hello @joane.bonghanoy,

Welcome to the Atlassian Community!

On Jira Service Management, currently, there is no built-in feature that allows storing templates for replies.

There is a feature request suggesting the implementation of this ability:

• auto reply template feature

Please, click on vote and also watch to receive updates from our product teams.

Kind regards,
Angélica