Edit asset field on ticket

Hello,

Despite my extensive research on the subject, I haven't found anything that matches my request. I would like to ask you to help me with one of my projects.

My goal is simple: I want to create an automation rule whose purpose is to modify a field to add the value of a custom field (Assets object). I've already created a partially working rule which, when the request type is changed, adds a dedicated form, sends a comment and I want it to modify the “Service(s)” field with the value “Network”.

Despite several attempts using the interface or JSON (which I don't master), nothing worked.

Can you help me achieve this please?

Capture d'écran 2025-03-14 100807.png

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Answer accepted

Hi @Kevin Vancrutsen

welcome to the community and thank you for your question.

You should be able to just look up the key of your object Network and then put the following into the Services field:

key = <object key>

This should be enough to assign the service.

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Comment

This method works perfectly! Many thanks for your help

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Like • Kai Becker likes this

0 votes

Hi and Welcome,

i think you can do it

for the servicefield with Name = "Network".

I assume it is a assets customfield.

BR
Kai

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The comment above solved my problem but I will also try your proposal, thank you for your help.

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Edit asset field on ticket

2 answers

1 accepted

Comments for this post are closed

Was this helpful?

Thanks!

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