Edit Assigned Person for Related Issues
Good morning,
I'm facing a problem with an automation of mine. Currently we have two projects. First is our IT Project, second is a Kanban Project. Right now we have a special service request in our IT-Project which will be cloned inside of our Kanban Project if it is filled out. This automation by itself work fine but i'm facing problems when i try to clone the asignee.
If someone changes the asignee in the cloned ticket the original ticket is not affected. By now i found a workaround as shown in the screenshot. But this workaround only triggers if someone changes the status of the Kanban ticket. I tried a lot of other automations so that the asginee of the original ticket is changed immidietly and not after changing the status aswell, but nothing seems to work.
I would be glad if someone could help me!
1 answer
1 accepted
Hello @Dominik Boehm
Use the Work Item Assigned trigger instead of the Work Item Transitioned trigger.
https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Work-item-assigned
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