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Done issues appear on my watched issues on Dashboard

Irina Izofatenko
Irina Izofatenko
Contributor
October 28, 2020

When i choose widget setup exclude issues which is done, tasks are showing anyway. HOw to solve this?

 

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Walter Buggenhout
Walter Buggenhout
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October 28, 2020

Hi @Irina Izofatenko ,

I am guessing that the resolution field is not consistently set when you move issues to a closed status. For Jira, "resolved" issues are not based on the status of the issue, but on the resolution field being set.

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Irina Izofatenko
Irina Izofatenko
Contributor
October 28, 2020

Can you show how to set the resolution field?

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Walter Buggenhout
Walter Buggenhout
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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October 28, 2020

Setting the resolution field is done through your workflow. There are 2 options:

  • automatically using a post function;
  • manually via a transition screen

This article has video instructions on both scenarios.

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