Do we have the functionality of pinning Jira comments on a ticket in place?

[Poorva Sharma]

Looks like this feature can add a lot more ease while navigating through the ticket conversations. 

I saw a comment from 2023 asking for it , if I am not able to see it is it due to any restricted edit permissions?

[Arkadiusz Wroblewski]

Hello @Poorva Sharma 

not natively, 

Jira Service Management Cloud does not currently have a built-in option to pin a comment on a ticket.

The usual workaround is to move that information into the description or another prominent field, or use an app if you need that exact behavior.

So the short answer is: not available out of the box in JSM Cloud.

I know it's confusing, there's still many things which are different from Data Center and probably will be for a longer period of time. For example there have existed this function.

[Poorva Sharma]

Thanks friend!
It is a good and useful feature to have though. 

[Trudy Claspill]

Hello @Poorva Sharma 

Welcome to the Atlassian community.

Can you provide a link to where you saw the comment about this functionality?

This post ask about a dark feature to enable pinning comments, but the answer indicates that is applicable only to Jira Data Center.

https://community.atlassian.com/forums/Jira-questions/How-to-enable-the-pin-comment-feature-in-Jira-Cloud/qaq-p/3022769

According to the following unresolved change request, such a feature is not currently available natively in Jira Cloud.

https://jira.atlassian.com/browse/JRACLOUD-74995

You can add your vote to that issue.

I found a third party app that says it provide such functionality. I've never used the app so have no basis to specifically recommend it.

https://marketplace.atlassian.com/apps/1234011/pinned-comments?hosting=cloud&tab=overview

[Poorva Sharma]

Thanks Trudy, keen to try out this new app plugin.

Thanks for all the time and also sharing your answer :)