How to enable the pin comment feature in Jira Cloud

[PATRICIA MURPHY]

I got this answer from ROVO but when I insert my base URL in this I get a 404 <BASE_URL>/secure/admin/SiteDarkFeatures!default.jspa 

To enable the pin comment feature in Jira Cloud, the Jira administrator needs to ensure that the feature is not disabled via a dark feature flag. Here are the steps to enable it:

1. Check for Dark Feature Flag:
   • Navigate to the dark features management page by going to <BASE_URL>/secure/admin/SiteDarkFeatures!default.jspa.
   • Look for the feature flag com.atlassian.jira.pin.comments.disabled.
   • If this flag is present, it means the pin comment feature is disabled.
2. Enable the Feature:
   • To enable the pin comment feature, remove the com.atlassian.jira.pin.comments.disabled flag if it exists.
   • If the flag is not present, the feature should already be enabled by default.
3. Permissions:
   • Ensure that users have the "Edit Issue" permission in the project where they need to pin comments 1.

This feature is available for Jira Software Projects and not for Jira Service Management (JSM) projects 1.

[Connor · Accepted solution]

Comment pinning is only possible in Jira Data Center, and the same for the dark feature flag. See these related articles:

• https://support.atlassian.com/jira/kb/how-to-disable-pin-comments-option-from-comment-section/ 
• https://confluence.atlassian.com/jirakb/how-to-manage-dark-features-in-jira-959286331.html 

It looks like the Rovo agent may have even pulled it's answer, or at least part of it, from those articles.

[codevector]

In case this helps anyone landing on this thread later: we ran into the same need and built a small Jira Cloud app for it.

It’s called "Pin It" and it lets teams pin important comments so key context is easier to find:
Pin It – Pin, Search & Surface Comments for Jira

Full transparency: I’m connected to the team behind it — sharing because it seems directly relevant to the question.