Disable ussye status change

[Mathias Pedholt]

Hi , 

I was wondering if it possiable to disble this in JIra? everytime we replay on a request the customer gets this window and then the replay from os after. 

[Joseph Chung Yin · Accepted solution]

@Mathias Pedholt 

Welcome to the community.  Are you asking to prevent Customers from getting system notification when an issue status is updated?  If so, you can update your JSM project's "Customer Notification" setup by disabling the default event (Project settings >> Customer notifications)

However, I don't recommend this type of action because once it is disabled, the customer will no longer get notifications when his/her requests statuses (visible statuses) have changed.  What is your justification for not wanting the notification?

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Mathias Pedholt]

Hi Joseph, 

sorry am pretty late to answar. 

I was just wondering if is possiable, we just want to sent as little as possiable for the customer. - But i think about we wil just have it like it is. 

Thanks for you reply and have a nice day!.