Data Manager Cleanse and Import stuck In Progress

[Sofiya Nikolova]

Hey Team,

We are using Data Manager successfully for some time now. But today two of the jobs got stuck - one in Cleansing in progress and the other one Import in progress. Usually, they run for 3-4 minutes and now they are stuck for 4 hours, and I cannot find a way to cancel them.

Please advise!

Thanks and regards,

 Sophia Nikolova

[Marc -Devoteam-]

Hi @Sofiya Nikolova 

You will need to contact Atlassian Support

They are able to cancel the current import, if you cancel an import, this seems to be the case.